Terms & Conditions

1. Acceptance of Terms

Welcome to Kidzora Store. By accessing or using our website kidzorastore.com ("Website"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Mindrove Digital Pvt. Ltd. ("Company," "we," "us," or "our").

2. Eligibility

To use our Website and services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete information during registration and checkout
• Not be prohibited from using our services under applicable laws

By placing an order, you represent that you meet these eligibility requirements.

3. Products and Services

3.1 Product Information

We make every effort to display our products accurately, including descriptions, images, colors, and specifications. However, we cannot guarantee that your device's display will accurately reflect actual product colors or details.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice. In case of unavailability after order placement, we will notify you and offer alternatives or a full refund.

3.3 Product Categories

Our products include kids' clothing, toys, baby products, and accessories. All products are sourced from trusted suppliers and are subject to our quality standards.

4. Pricing and Payment

4.1 Pricing

All prices displayed on our Website are in Indian Rupees (INR) and include applicable GST unless otherwise stated. Prices are subject to change without prior notice, but changes will not affect orders already placed.

4.2 GST Compliance

We are a registered taxpayer under the Goods and Services Tax Act. GSTIN: 29AATCM7973Q1ZY. GST invoices will be provided for all orders.

4.3 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD) - Available for eligible pin codes
• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (when available)
• Net Banking

5. Orders and Delivery

5.1 Order Confirmation

Upon successful placement of an order, you will receive an order confirmation email with your Order ID and details. This confirmation does not constitute acceptance of your order; acceptance occurs when we dispatch your order.

5.2 Order Cancellation

We reserve the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Unserviceable delivery locations

5.3 Delivery

Delivery timelines and charges are as per our Shipping Policy. Risk of loss passes to you upon delivery to the shipping carrier.

6. Returns and Refunds

Please refer to our detailed Refund Policy and Returns Policy for information on returns, exchanges, and refunds.

Summary: We accept returns within 7 days of delivery for unused products in original packaging. Refunds are processed within 5-10 business days after approval.

7. User Account

7.1 Account Registration

You may create an account to access additional features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

7.2 Account Security

You must notify us immediately of any unauthorized use of your account. We are not liable for losses arising from unauthorized account access due to your negligence.

8. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Mindrove Digital Pvt. Ltd. or our licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

9. Prohibited Activities

You agree not to:

• Use the Website for any unlawful purpose
• Interfere with or disrupt the Website's operation
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the Website without permission
• Transmit viruses, malware, or harmful code
• Impersonate any person or entity
• Provide false information during registration or checkout
• Resell products purchased from our Website without authorization

10. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for the specific order in question
• We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control

11. Indemnification

You agree to indemnify, defend, and hold harmless Mindrove Digital Pvt. Ltd., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Website or violation of these Terms.

12. Privacy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website with an updated "Last Updated" date. Your continued use of the Website after any changes constitutes acceptance of the modified Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

15. Dispute Resolution

In the event of any dispute, we encourage you to first contact our customer support team to seek an amicable resolution. If a dispute cannot be resolved informally, it shall be resolved through arbitration in Bengaluru, Karnataka, in accordance with the Arbitration and Conciliation Act, 1996.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and Returns Policy, constitute the entire agreement between you and Mindrove Digital Pvt. Ltd. regarding your use of the Website.