Frequently Asked Questions

Placing an order is easy! Simply browse our collection, select your desired items, choose the size/variant, and click "Add to Cart". When you're ready, go to your cart and click "Checkout". Fill in your shipping details, select your payment method, and confirm your order. You'll receive an order confirmation email with your Order ID.

We accept the following payment methods:

• Cash on Delivery (COD) - Pay when your order arrives
• Credit/Debit Cards - Visa, Mastercard, RuPay
• UPI - Google Pay, PhonePe, Paytm, etc.
• Net Banking - All major Indian banks

All online payments are processed through secure, RBI-compliant payment gateways. We do not store your card details.

You can cancel your order before it is dispatched. Once the order is shipped, cancellation is not possible, but you can refuse delivery or initiate a return after receiving the product. To cancel, email us at info@kidzorastore.com or call us at +91 88976 98326 with your Order ID.

Once your order is dispatched, you'll receive an email with the tracking link and AWB number. You can also track your order by visiting our Track Order page and entering your Order ID. Real-time tracking updates are provided by our shipping partners.

Yes! COD is available for most serviceable pin codes across India. COD orders may have a small handling fee (₹30-50). The maximum order value for COD is ₹10,000. Please keep exact change ready at the time of delivery.

• Orders above ₹999: FREE shipping! 🎉
• Orders ₹499 - ₹998: ₹49 shipping
• Orders below ₹499: ₹79 shipping

Express shipping is available at additional charges for faster delivery.

Delivery timelines depend on your location:

• Metro Cities: 3-5 business days
• Tier 1 Cities: 5-7 business days
• Tier 2 & 3 Cities: 7-10 business days
• Remote Areas: 10-15 business days

Orders are processed within 1-2 business days after payment confirmation.

Yes! We ship to all serviceable pin codes across India, including metro cities, tier 2/3 cities, and remote areas. Enter your pin code at checkout to verify serviceability. Currently, we do not offer international shipping.

If the outer packaging appears damaged, we recommend refusing delivery. If you notice damage after opening, please report it within 48 hours by emailing photos to info@kidzorastore.com. We'll arrange a free pickup and send a replacement or full refund.

We offer a 7-day return window from the date of delivery. Products must be unused, unwashed, with all original tags attached and in original packaging. Items like innerwear, swimwear, and personalized products cannot be returned for hygiene reasons. See our full Returns Policy for details.

To initiate a return:

• Email us at info@kidzorastore.com with your Order ID, product name, and reason for return
• Include photos if the product is defective/damaged
• Our team will review and respond within 24-48 hours
• If approved, we'll arrange pickup or provide return shipping instructions

After your return is approved and received:

• Credit/Debit Card: 5-7 business days
• UPI/Net Banking: 3-5 business days
• COD Orders: 7-10 business days (via bank transfer)
• Store Credit: Instant

See our full Refund Policy for more details.

We currently don't offer direct exchanges. To get a different size, please initiate a return for the original product and place a new order for the desired size. Your refund will be processed for the returned item.

Each product page includes a detailed size chart with measurements. We recommend measuring your child and comparing with the size chart before ordering. When in doubt, we suggest sizing up as kids grow quickly! If you need help, contact us with your child's age, height, and weight, and we'll recommend the best size.

Absolutely! Child safety is our top priority. All our clothing is made from skin-friendly, non-toxic fabrics. Our toys meet safety standards and are free from harmful chemicals. We carefully vet all our suppliers and products to ensure they're safe for children of all ages.

Our clothing features a variety of premium, kid-friendly fabrics including soft cotton, cotton blends, breathable linens, and cozy fleece for winter wear. Each product description includes detailed fabric composition. We prioritize comfort, durability, and skin safety in all our selections.

Care instructions are provided on each product's label and product page. General tips:

• Machine wash in cold water with similar colors
• Use mild detergent
• Avoid bleach
• Tumble dry low or hang dry
• Iron on low heat if needed

No, you can checkout as a guest! However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers. Registration is quick and free.

We take data privacy seriously. Your data is protected under the Digital Personal Data Protection Act, 2023 (DPDP Act). We use SSL encryption, secure payment gateways, and never store your card details. We don't sell your data to third parties. Read our full Privacy Policy for details.

You can reach us via:

• Email: info@kidzorastore.com
• Phone: +91 88976 98326
• Contact Form: Contact Us Page

Our support hours are Monday to Saturday, 9 AM - 7 PM IST. We typically respond within 24 hours.