Privacy Policy
Last Updated: February 26, 2026
🔒 Data Fiduciary Information
As per the Digital Personal Data Protection Act, 2023 (DPDP Act)
1. Introduction
Welcome to Kidzora Store ("we," "our," or "us"), operated by Mindrove Digital Pvt. Ltd. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website kidzorastore.com or use our services.
This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and IT Rules 2021.
2. Personal Data We Collect
We collect the following categories of personal data:
2.1 Information You Provide
- Account Information: Name, email address, phone number, password
- Order Information: Shipping address, billing address, payment details
- Communication: Messages, feedback, customer support interactions
- Child Information: Age, size preferences (for product recommendations only)
2.2 Information Collected Automatically
- Device Information: IP address, browser type, device type
- Usage Data: Pages visited, time spent, click patterns
- Location Data: Approximate location based on IP address
- Cookies: Session data, preferences (see Cookie Policy section)
3. Purpose of Data Collection
We use your personal data for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and delivery
- Customer Service: To respond to your inquiries and provide support
- Account Management: To manage your account and preferences
- Communication: To send order updates, shipping notifications, and promotional offers (with your consent)
- Improvement: To improve our website, products, and services
- Legal Compliance: To comply with applicable laws and regulations
- Fraud Prevention: To detect and prevent fraudulent activities
4. Legal Basis for Processing
Under the DPDP Act 2023, we process your personal data based on:
- Consent: Where you have given explicit consent for specific purposes
- Contract Performance: Where processing is necessary to fulfill our contractual obligations
- Legal Obligation: Where processing is required by law
- Legitimate Interests: Where we have legitimate business interests that don't override your rights
5. Your Rights Under DPDP Act 2023
As a Data Principal, you have the following rights:
📋 Right to Access
Request information about what personal data we hold about you and how it's being used.
✏️ Right to Correction
Request correction of inaccurate or incomplete personal data.
🗑️ Right to Erasure
Request deletion of your personal data, subject to legal obligations.
🚫 Right to Withdraw Consent
Withdraw previously given consent for data processing at any time.
📢 Right to Grievance Redressal
Lodge complaints with our Grievance Officer or the Data Protection Board.
👤 Right to Nominate
Nominate someone to exercise your rights in case of death or incapacity.
To exercise any of these rights, please contact our Grievance Officer at grievance@kidzorastore.com.
6. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Shipping partners, payment processors, and cloud service providers who help us operate our business
- Legal Authorities: When required by law or to protect our legal rights
- Business Transfers: In case of merger, acquisition, or sale of assets
7. Data Retention
We retain your personal data for:
- Account Data: As long as your account is active, plus 3 years after deletion
- Order Data: 8 years for tax and legal compliance
- Communication Records: 3 years after resolution
- Marketing Data: Until you withdraw consent
8. Data Security
We implement appropriate security measures to protect your personal data:
- SSL/HTTPS encryption for all data transmission
- Secure payment processing through trusted payment gateways
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection practices
9. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and cart items
- Analyze website traffic and usage patterns
- Improve user experience
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
10. Children's Privacy
Our website sells products for children but is intended for use by adults (parents/guardians). We do not knowingly collect personal data directly from children under 18 years of age.
If you believe a child has provided us with personal data without parental consent, please contact us immediately at info@kidzorastore.com.
⚖️ Grievance Officer (DPDP Act 2023)
For any privacy-related concerns or to exercise your data rights, contact our Grievance Officer:
Complaints will be acknowledged within 48 hours and resolved within 30 days.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
For significant changes, we will notify you via email or through a prominent notice on our website.
12. Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@kidzorastore.com
- Phone: +91 88976 98326
- Address: 3rd Floor, No.402-B-ITF, ITI HBCS Layout, Mysore Road, Nayandahalli, Bengaluru 560039
13. Governing Law
This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and applicable rules. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.