Refund & Cancellation Policy

1. Refund Eligibility

You are eligible for a refund if:

• The item is returned within 7 days of delivery
• The item is unused, unworn, and in original condition
• All original tags and packaging are intact
• You received a defective or damaged item
• You received a wrong item
• Your order was cancelled before shipping

2. Refund Timelines

Once your return is approved and received at our warehouse, refunds are processed as follows:

Payment Method	Refund Timeline	Refund Mode
Credit Card	5-7 business days	Original payment method
Debit Card	5-7 business days	Original payment method
UPI	3-5 business days	Original UPI ID
Net Banking	5-7 business days	Original bank account
Wallets (Paytm, PhonePe)	24-48 hours	Original wallet
Cash on Delivery	7-10 business days	Bank transfer (NEFT/IMPS)

Note: Actual credit to your account depends on your bank's processing time and may take additional 2-3 days.

3. Refund Amount

3.1 Full Refund

You'll receive a full refund (including original shipping charges) for:

• Defective or damaged items
• Wrong items sent by us
• Items not delivered within 15 days of shipping
• Orders cancelled before dispatch

3.2 Partial Refund

For returns due to change of mind or size issues:

• Product cost will be refunded in full
• Return shipping charge of ₹79 will be deducted
• Original shipping charges are non-refundable (unless the order had free shipping)

4. Order Cancellation

4.1 How to Cancel

1. Email us at support@kidzorastore.com with your order number
2. Include "CANCEL ORDER" in the subject line
3. We'll confirm cancellation within 2 hours (during business hours)

4.2 Cancellation by Us

We may cancel orders in rare cases:

• Item out of stock
• Pricing errors
• Suspected fraudulent activity
• Unable to verify payment
• Delivery not serviceable to your pincode

In such cases, a full refund will be processed immediately.

5. Non-Refundable Items

The following items are non-refundable:

• Innerwear and socks (hygiene reasons)
• Customized or personalized items
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards and vouchers
• Items returned after 7 days
• Items showing signs of wear, washing, or alteration

6. Refund for COD Orders

For Cash on Delivery orders, refunds are processed via bank transfer:

1. Share your bank details (Account Number, IFSC Code, Account Holder Name)
2. Email these details to support@kidzorastore.com
3. Refund will be transferred via NEFT/IMPS within 7-10 business days

7. Store Credit Option

Instead of a refund, you can opt for store credit:

• Store credit is issued instantly after return approval
• Store credit is valid for 12 months
• Can be used for any product on our website
• Cannot be converted to cash

8. Refund Status

To check your refund status:

• Email us at support@kidzorastore.com with your order number
• We'll provide you with the refund reference number and status
• For bank credits, check your statement for "KIDZORA REFUND" or similar

9. Disputes

If you have concerns about your refund:

1. Contact our customer support team first
2. If unresolved, write to our Grievance Officer at grievance@kidzorastore.com
3. Complaints will be acknowledged within 48 hours and resolved within 30 days

10. Contact Us

For any refund-related queries:

Email: support@kidzorastore.com
Phone: +91 98765 43210
WhatsApp: +91 98765 43210
Working Hours: Monday - Saturday, 9:00 AM - 7:00 PM IST

Grievance Officer:
Email: grievance@kidzorastore.com
Response Time: 48 hours acknowledgment, 30 days resolution