Get in Touch
We're here to help with any questions about your orders, products, or anything else. Our team loves hearing from you!
Contact Information
Visit Us
Kidzora Store
123 Fashion Street, Level 2
Mumbai, Maharashtra 400001
India
â° Business Hours
Monday - Friday
9:00 AM - 7:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
Closed
Send Us a Message
Frequently Asked Questions
How long does shipping take?
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Standard shipping typically takes 5-7 business days across India. Metro cities may receive orders faster in 3-5 days. Express shipping options are available at checkout for faster delivery.
What is your return policy?
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We offer a 7-day easy return policy. If your little one doesn't love their new outfit, simply initiate a return within 7 days of delivery. Items must be unworn, unwashed, and with original tags attached.
How do I track my order?
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Once your order ships, you'll receive a tracking link via email and SMS. You can also track your order anytime using the "Track Order" page on our website with your order number and email.
Are your products safe for children?
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Absolutely! Safety is our top priority. All our clothing is made from child-safe, non-toxic materials. We carefully select products that are comfortable, durable, and free from harmful chemicals.
Do you offer gift wrapping?
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Yes! We offer beautiful gift wrapping for a small additional fee. You can select this option during checkout and even add a personalized message for that special little one.
What payment methods do you accept?
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We accept all major payment methods including Credit/Debit Cards (Visa, Mastercard, RuPay), UPI, Net Banking, and popular wallets like Paytm and PhonePe. Cash on Delivery is available for select locations.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Customer Relations Team
Email: grievance@kidzorastore.com
Phone: +91 98765 43210
Address: Kidzora Store, 123 Fashion Street, Level 2, Mumbai, Maharashtra 400001, India
Complaints will be acknowledged within 48 hours and resolved within 30 days from the date of receipt.