Privacy Policy

1. Introduction

Kidzora Store ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kidzorastore.com or make a purchase from us.

This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and other applicable Indian data protection laws.

2. Information We Collect

2.1 Personal Data You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password
• Order Information: Shipping address, billing address, order history
• Payment Information: Payment method details (processed securely by payment gateways)
• Communication Data: Messages, reviews, feedback you send to us
• Profile Data: Preferences, wish lists, saved items

2.2 Information Collected Automatically

When you access our Website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General geographic location based on IP address
• Cookies: As described in our Cookie Policy section below

2.3 Children's Information

While we sell children's products, our Website is not directed at children under 18. We do not knowingly collect personal data from children. Parents or guardians must make purchases and provide information on behalf of minors.

3. How We Use Your Information

We use your personal data for the following purposes:

Purpose	Legal Basis
Process and fulfill your orders	Contract performance
Send order confirmations and updates	Contract performance
Provide customer support	Legitimate interest
Send promotional communications (with consent)	Consent
Improve our Website and services	Legitimate interest
Prevent fraud and security threats	Legal obligation
Comply with legal requirements	Legal obligation

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment Processing: Secure payment gateways (Razorpay, PayU, etc.)
• Shipping & Logistics: Delivery partners (Delhivery, BlueDart, etc.)
• Communication: Email and SMS service providers
• Analytics: Website analytics tools (Google Analytics)
• Customer Support: Help desk software providers

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government authority, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Your Rights Under DPDP Act

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request information about what personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Grievance Redressal: Lodge complaints about data handling
• Right to Nominate: Nominate another person to exercise your rights

To exercise any of these rights, please contact us at privacy@kidzorastore.com

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: SSL/TLS encryption for data transmission (HTTPS)
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with firewalls
• Payment Security: PCI-DSS compliant payment processing; no card data stored
• Regular Audits: Security assessments and vulnerability testing

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Account Data: Until account deletion request or 3 years of inactivity
• Order Data: 7 years for tax and legal compliance
• Communication Data: 2 years from last interaction
• Marketing Preferences: Until consent is withdrawn

8. Cookies and Tracking

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. They help us improve your experience and understand how you use our site.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic Website functionality (cart, login)
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data internationally (e.g., for cloud services), we ensure appropriate safeguards are in place as required by applicable laws.

11. Consent

By using our Website and providing your personal data, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

For marketing communications, we will obtain your explicit opt-in consent. You can withdraw consent at any time by:

• Clicking "unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting us at privacy@kidzorastore.com

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or Website notice.

13. Grievance Officer

In accordance with the DPDP Act and IT Act, 2000, we have appointed a Grievance Officer:

14. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

Kidzora Store
123 Fashion Street, Level 2
Mumbai, Maharashtra 400001, India
Email: privacy@kidzorastore.com
Phone: +91 98765 43210
Website: kidzorastore.com